Refund policy

Return & Refund Policy

At Alsje, we want you to enjoy your purchase. Please read our Return & Refund Policy carefully before placing your order.

No Returns or Exchanges

All sales are final. We do not accept returns, exchanges, or refunds for change of mind.

This policy applies to all products sold on our website, including but not limited to jewellery, accessories, gift boxes, mystery boxes, home décor, and other items.

Please ensure you review all product descriptions, sizes, colours, and specifications before completing your purchase.

Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of receiving your order.

Email: info@alsje.co.za

Please include:

Your order number
A description of the issue
Clear photographs of the product and its packaging

Once we have reviewed your claim, we will determine whether a replacement, repair, or refund is appropriate in accordance with applicable consumer protection laws.

Mystery Products

Products sold as Mystery Boxes or Mystery Gift Boxes contain randomly selected items. Refunds or exchanges will not be provided based on personal preference regarding the contents received.